Managed Services | Lentaris | Interoperability | Teliris InfiNET | Working Practices

 

Managed Services

 

Teliris’ end-to-end fully managed service provides guaranteed reliability and ease-of-use across your entire video estate, including both Teliris solutions and video collaboration solutions from virtually all manufacturers. Comprehensive managed services are critical for an efficient and effective telepresence experience that allows all participants to simply walk into the room and begin meeting.

 

Wrapping around video collaboration solutions from big to small, all aspects of the experience are transparently handled through a single point of contact anywhere, anytime, and hassle-free, giving each participant peace-of-mind that every meeting will happen with the same natural experience and reliability as if in-person.

 

Guaranteed with a 99%+ assurance guarantee, Teliris’ managed service delivers an affordable and lightweight solution with no client back-office technology or support required.

 

A single point-of-contact with global 24/7 operations center coverage for meeting set-up, remote diagnostics, testing prior to meetings, and continuous health checks

Optimized meeting setup through Dynamic Scenario Manager, Teliris’ patented geometric logic engine

Available for a broad range of telepresence and videoconferencing endpoints, including the entire Teliris Telepresence portfolio

End-to-end Service Level Agreement with 99%+ meeting guarantee

Global booking portal is Outlook-compatible, provides scheduling, meeting notification & confirmation

Complete maintenance (break/fix) coordinated with customer change-control policies, defined escalation paths

Monthly management reports include usage utilization, problem logs, security and audit trails

End-user training including portal and light technical support

Concierge “Meet and Greet” option for guaranteed live operator

 

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Lentaris

 

Teliris Lentaris is a cloud-based interoperability platform that delivers seamless, managed connectivity across a broad range of telepresence and videoconferencing endpoints without the heavy infrastructure traditionally required. Through a software-based platform that runs on commodity hardware, Teliris’ solution eliminates the need to purchase expensive MCUs to achieve interoperability across different endpoint types.

 

Lentaris is a combination of cloud-based infrastructure wrapped with Teliris’ comprehensive managed service, which includes scheduling, meeting production, monitoring and reporting with guaranteed reliability.

 

True cloud-based architecture that eliminates need for bulky, expensive MCUs

B2B interoperability between telepresence and videoconferencing endpoints from a broad range of manufacturers

Fully supported by Teliris’ managed services for guaranteed reliability, scheduling, meeting production, monitoring, and 24/7 support.

 

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Teliris InfiNET

 

Teliris InfiNET is one of the world’s largest global telepresence exchanges, seamlessly interconnecting telepresence solutions inter-company and intra-company. Whether around the corner or across the world, Teliris delivers a broad set of cost effective, secure, reliable, fully managed, connectivity solutions for its market leading telepresence products with broad interconnectivity to other telepresence endpoints.

 

As the premier meeting place for telepresence, Teliris’ telepresence exchange seamlessly integrates a wide array of networking options including high quality QoS-based networks, low-cost general-purpose networks, customer-owned networks and the Internet.

 

Teliris’ global exchange is engineered specifically for telepresence and through the Teliris Telepresence Gateway interconnects dissimilar systems, allowing telepresence, traditional videoconferencing and UC ecoystems to interact.

 

Teliris InfiNET delivers the highest quality connectivity wrapped with a 24×7 end-to-end fully managed service for ultimate security and reliability including detailed monitoring, analysis and management.

 

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Interoperability

 

Teliris’ interoperability platform provides a unique solution that allows Teliris telepresence solutions to communicate seamlessly with other telepresence systems, traditional videoconferencing and UC ecosystems, while preserving the most natural and immersive telepresence experience.

 

Leveraging the Teliris Telepresence Gateway, disparate systems can interconnect with the highest quality experience at each endpoint using native resolution and frame rate.

 

To support efforts for universal interoperability across all unified communications, Teliris is a member of the Unified Communications Interoperability Forum (UCIF), an alliance dedicated to enabling standards-based, inter-vendor unified communications (UC) interoperability, and the Open Visual Communications Consortium (OVCC), the first visual communication exchange based on open standards linking service provider networks globally to deliver interoperability.

 

Teliris Telepresence Gateway supports a wide range of protocols, including:

Video: H261, H263, H263+ (Annexes F,I,J,L,N,T), H263++ (Annexes W), H264 AVC/SVC

Resolution: 4SIF, 4CIF, SIF, CIF, QSIF, QCIF, 1080p/720p at 60/30 fps. Interlaced iCIF and iSIG

Signaling protocols: H323 (V4), H320, SIP

Audio: G711, G722, G723.1, G728, G729, MPEG4 AAC-LC, AAC-LD, Siren22

Available in 12, 20, 30 or 40 ports

 

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Teliris Working Practices

 

Teliris Working Practices leverages more than a decade of telepresence industry experience to ensure the deep adoption of telepresence throughout each organization, a critical element needed for optimal return-on-investment.

 

The market-proven methodology is designed to optimize usage, integrate telepresence into business processes, and maximize return on telepresence investments. Delivered as a consulting service, it is based on best practices developed during Teliris’ decade of experience as the premier provider of immersive telepresence solutions.

 

Throughout the lifecycle, Teliris Working Practices recommends customized solutions, services and policies based on how each customer meets including culture, meeting style and policies. The end result is unmatched, delivering a seamless customer-vendor relationship and immediate results that cuts costs and increases employee satisfaction.

 

Presents a comprehensive telepresence induction process that maps and integrates telepresence into business processes

Builds internal marketing tools to publicize capabilities and promote early adoption

Creates ROI measurement tools to determine deployment success and continuous improvement

Delivers regularly scheduled customer service reviews using management information, including operational reporting, trend modeling and usage analysis

Provides support documentation, customer-branded portal, management of user accounts and customer-specific policies and guidelines

Extensive room design and build recommendations based on client meeting behavior

 

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